Refund policy

At GRAYS NORFOLK LTD, we take pride in the quality of our products. Due to the nature of our products, all sales are final, and we do not offer refunds or exchanges unless the product has arrived damaged or defective.

Non-Refundable Products

Due to hygiene and safety reasons, our products are non-refundable, including but not limited to our tanning products, brushes, and other beauty-related items. Once the product is shipped and received, we cannot accept returns or offer refunds.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately at enquiry@graysglowjob.com within 14 days of receiving the product. To help us resolve the issue quickly, please provide the following:

• Your order number

• Photos of the damaged or defective product

• A brief description of the issue

Once we receive your information, we will assess the situation and offer a replacement or refund if the product is confirmed to be damaged or defective upon arrival.

How to Request a Refund or Replacement

1. Contact our customer service team at enquiry@graysglowjob.com.

2. Provide proof of purchase and any necessary details about the issue.

3. Follow the instructions provided by our team to return the damaged or defective item (if required).

Exchanges

We do not offer exchanges unless the product is defective or damaged. In such cases, you may receive a replacement item.

Shipping Costs

Shipping costs are non-refundable. If your return is approved due to damage or defect, we will cover the cost of return shipping.

Changes to This Policy

Glowjob reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

business@graysglowjob.com